Help center
Frequently asked questions
Most common questions about booking, payment and stays. If you can’t find an answer, write to us.
Payment
What payment options are available?
Depending on site settings you may pay by bank transfer, card (e.g. iyzico) or other online methods.
Deposit and balance schedules vary by villa and season; details appear at checkout and in your confirmation.
Deposit and balance schedules vary by villa and season; details appear at checkout and in your confirmation.
How much is the deposit?
Deposits are usually a percentage of the total and vary by villa policy. Checkout shows deposit and remaining balance separately.
How is the security deposit refunded?
After a damage/missing-items check, deposits are refunded if house rules were followed. Timing is typically a few business days to 1–2 weeks after checkout.
The deposit is separate from rent and may be shown for information only, not always added to the booking total.
The deposit is separate from rent and may be shown for information only, not always added to the booking total.
Do you issue invoices?
You can request a personal or company invoice at booking or via support. Please provide full billing details (name, tax ID, address).
Still have a question?
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