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Frequently asked questions

Most common questions about booking, payment and stays. If you can’t find an answer, write to us.

Stay

What are check-in and check-out times?
Standard check-in is usually 15:00–16:00 and check-out 10:00–11:00. Exact times are on the villa page and in your confirmation. Early check-in / late checkout may be available as paid extras.
Is the pool heated? Is there a fee?
Pool heating depends on the villa. Check amenities for “heated pool”. Off-season heating may incur an extra fee, confirmed before booking.
Are pets allowed?
Some villas are pet-friendly; rules and fees vary by owner. Always declare pets before booking. A pet fee may apply as an extra service.
Are electricity and water included?
Most villas include reasonable electricity and water use. Excessive consumption, AC or pool heating terms are stated in the villa info.
Is there Wi-Fi?
Many villas include free Wi-Fi. Speed and coverage vary by location; if remote work is critical, check the listing or ask us.
Do you provide a baby cot or high chair?
Some villas already have them; otherwise you can request as an extra. Add ages and needs in your booking notes.

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