Help center
Frequently asked questions
Most common questions about booking, payment and stays. If you can’t find an answer, write to us.
Booking
How do I book a villa?
Choose a villa and set check-in/out dates. After availability and price confirmation, complete guest details, extras and payment.
If instant book is enabled, payment confirms the stay; otherwise our team verifies availability and replies to your request.
If instant book is enabled, payment confirms the stay; otherwise our team verifies availability and replies to your request.
Can I cancel my booking?
Cancellation terms depend on the villa and season. Deadlines in your confirmation / contract apply.
Contact support as soon as possible; refunds are assessed according to the policy and payments already made.
Contact support as soon as possible; refunds are assessed according to the policy and payments already made.
Can I change my dates?
Date changes depend on availability and owner approval. A price difference may apply. Send your request with the booking reference.
How long does confirmation take?
Instant-book villas confirm after payment. Request-based bookings are usually answered the same day or within 24 hours (may take longer in peak season).
Still have a question?
Our team is happy to help.
