Frequently asked questions

1) Filter villas by dates and region.
2) Review the villa page and calendar.
3) Complete a booking request or instant booking.
4) Payment and contract details are sent by email / WhatsApp.
5) Key handover and house rules are shared on arrival day.

Contact our support team anytime for help.

Minimum nights vary by villa and season (e.g. 7 nights in peak summer, 3–4 off-season). Check the villa page for minimum nights and calendar rules.

The listed nightly rate usually covers accommodation. Cleaning fees, deposits, pool heating, extra guests or add-ons may be separate.

You will see the full total clearly on the villa page, checkout and booking confirmation.

Choose a villa and set check-in/out dates. After availability and price confirmation, complete guest details, extras and payment.

If instant book is enabled, payment confirms the stay; otherwise our team verifies availability and replies to your request.

Cancellation terms depend on the villa and season. Deadlines in your confirmation / contract apply.

Contact support as soon as possible; refunds are assessed according to the policy and payments already made.

Date changes depend on availability and owner approval. A price difference may apply. Send your request with the booking reference.

Instant-book villas confirm after payment. Request-based bookings are usually answered the same day or within 24 hours (may take longer in peak season).

Depending on site settings you may pay by bank transfer, card (e.g. iyzico) or other online methods.

Deposit and balance schedules vary by villa and season; details appear at checkout and in your confirmation.

Deposits are usually a percentage of the total and vary by villa policy. Checkout shows deposit and remaining balance separately.

After a damage/missing-items check, deposits are refunded if house rules were followed. Timing is typically a few business days to 1–2 weeks after checkout.

The deposit is separate from rent and may be shown for information only, not always added to the booking total.

You can request a personal or company invoice at booking or via support. Please provide full billing details (name, tax ID, address).

Standard check-in is usually 15:00–16:00 and check-out 10:00–11:00. Exact times are on the villa page and in your confirmation. Early check-in / late checkout may be available as paid extras.

Pool heating depends on the villa. Check amenities for “heated pool”. Off-season heating may incur an extra fee, confirmed before booking.

Some villas are pet-friendly; rules and fees vary by owner. Always declare pets before booking. A pet fee may apply as an extra service.

Most villas include reasonable electricity and water use. Excessive consumption, AC or pool heating terms are stated in the villa info.

Many villas include free Wi-Fi. Speed and coverage vary by location; if remote work is critical, check the listing or ask us.

Some villas already have them; otherwise you can request as an extra. Add ages and needs in your booking notes.

Yes. Request one-way or return transfer under extras. Share flight details after booking.

We can arrange trusted car rental partners as an optional service. Vehicle cost is paid to the rental company; a coordination fee may apply.

Full address and directions are usually sent after payment / confirmation. On arrival day you receive key handover details and a local contact.